{"title":"⭐ Online Reputation Management","description":"\u003cp\u003eBuild unwavering patient trust. We help you curate a pristine online image, highlighting positive patient experiences to attract discerning new clients.\u003c\/p\u003e","products":[{"product_id":"reputation-management-guardian","title":"Reputation Management — Guardian","description":"\u003csection id=\"rep-guardian\"\u003e\n\u003ch2\u003eReputation Management: Guardian Package\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eIdeal for clinics needing professional monitoring and timely, brand-aligned responses to patient reviews.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis package provides the essential monitoring and response cadence to protect your online reputation and show patients you are listening.\u003c\/p\u003e\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eActive Review Monitoring:\u003c\/strong\u003e We monitor  \u003cem\u003eup to 3 review sites \u003c\/em\u003e (e.g., Google, Facebook, Yelp) for new patient feedback.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional Responses:\u003c\/strong\u003e We use  \u003cem\u003ebrand-approved templated responses \u003c\/em\u003e to reply to reviews, ensuring a consistent and professional tone.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClear Reporting:\u003c\/strong\u003e You receive a  \u003cem\u003emonthly sentiment report \u003c\/em\u003e to understand patient feedback trends.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTimely Cadence:\u003c\/strong\u003e We guarantee a \u003cem\u003e48-hour response SLA\u003c\/em\u003e  (during business days) for all new reviews.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBilingual Support:\u003c\/strong\u003e We can manage responses in **English and Arabic** using approved templates.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's Not Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eActive review  \u003cem\u003egeneration \u003c\/em\u003e campaigns (this is handled via our Email\/SMS plans).\u003c\/li\u003e\n\u003cli\u003eCrisis PR management or public statements.\u003c\/li\u003e\n\u003cli\u003eLegal counsel regarding reviews or patient disputes.\u003c\/li\u003e\n\u003cli\u003eMulti-location reputation governance (see multi-location plans).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eClient Requirements:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlatform Access:\u003c\/strong\u003e Manager-level access to the review sites you want us to monitor and manage.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResponse Guidelines:\u003c\/strong\u003e Approved brand tone and specific phrasing for handling sensitive or negative replies.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEscalation Path:\u003c\/strong\u003e Designated escalation contacts at your clinic for urgent or critical patient issues.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eKey Terms \u0026amp; FAQ\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePre-Approval:\u003c\/strong\u003e Yes, all response templates are pre-approved by your team during onboarding. We then use these templates consistently.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFake\/Spam Reviews:\u003c\/strong\u003e We will identify, flag, and suggest the steps for removal. Final removal is always at the discretion of the platform (e.g., Google).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReview Generation:\u003c\/strong\u003e This plan \u003cem\u003e manages \u003c\/em\u003e reviews. Our Email Automation plans  \u003cem\u003egenerate \u003c\/em\u003e new reviews from patients.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMinimum Term:\u003c\/strong\u003e A 90-day minimum commitment is required.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRevisions:\u003c\/strong\u003e One revision round is included per response template.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"The Smile Inc.","offers":[{"title":"Default Title","offer_id":50374520930608,"sku":null,"price":5900.0,"currency_code":"EGP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/1938\/4880\/files\/16.webp?v=1767845721"},{"product_id":"reputation-management-5-star","title":"Reputation Management — 5‑Star","description":"\u003csection id=\"rep-5star\"\u003e\n\u003ch2\u003eReputation Management: 5-Star Package\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eIdeal for clinics seeking expanded coverage and a proactive strategy to accelerate review velocity.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis package combines comprehensive monitoring with active review generation, building a strong, positive reputation across the web.\u003c\/p\u003e\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eExpanded Monitoring:\u003c\/strong\u003e We actively monitor  1\u003cem\u003e0+ review sites and directories \u003c\/em\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRapid Response SLA:\u003c\/strong\u003e We guarantee a  \u003cem\u003e24-hour response SLA \u003c\/em\u003e (during business days) for all new reviews.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive Review Generation:\u003c\/strong\u003e We set up and manage \u003cem\u003eautomated review requests \u003c\/em\u003e via your email or SMS channels.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIn-Depth Reporting:\u003c\/strong\u003e A detailed  \u003cem\u003emonthly sentiment analysis \u003c\/em\u003eto track patient feedback trends and identify opportunities.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMulti-Language Support:\u003c\/strong\u003e Our response template library supports both English and Arabic.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's Not Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCrisis PR management or handling of negative press (available as an add-on).\u003c\/li\u003e\n\u003cli\u003eFees for third-party paid reputation tools or subscriptions.\u003c\/li\u003e\n\u003cli\u003eMulti-location reputation governance (see multi-location plans).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eClient Requirements:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlatform Access:\u003c\/strong\u003e Manager access to all review pages and your patient request channels (email\/SMS system).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResponse Guidelines:\u003c\/strong\u003e An approved brand response tone and a clear escalation path for critical issues.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eContact Policy:\u003c\/strong\u003e Your clinic's official policy on contacting patients for reviews.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eKey Terms \u0026amp; FAQ\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNPS Surveys:\u003c\/strong\u003e Yes, we can design and run NPS (Net Promoter Score) surveys through your email tools. This is scoped as a separate add-on.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCRM Requirement:\u003c\/strong\u003e A CRM is not required but is highly recommended for more advanced segmentation and tracking of review requests.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMinimum Term:\u003c\/strong\u003e A 90-day minimum commitment is required.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRevisions:\u003c\/strong\u003e One revision round is included per new response template.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"The Smile Inc.","offers":[{"title":"Default Title","offer_id":50374525059376,"sku":null,"price":10650.0,"currency_code":"EGP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/1938\/4880\/files\/17.webp?v=1767845722"},{"product_id":"reputation-management-dominator","title":"Reputation Management — Dominator","description":"\u003csection id=\"rep-dominator\"\u003e\n\u003ch2\u003eReputation Management: Dominator Package\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eIdeal for enterprise clinic groups needing centralized governance, multi-location response logic, and proactive testimonial capture.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis is our full-service reputation solution, designed to manage the complexity of a multi-location brand and turn patient feedback into a powerful marketing asset.\u003c\/p\u003e\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMulti-Location Governance:\u003c\/strong\u003e Centralized monitoring and response management for clinic groups, ensuring brand consistency across all locations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTestimonial Capture:\u003c\/strong\u003e We provide strategic guidance and briefs for capturing powerful  \u003cem\u003evideo testimonials\u003c\/em\u003e  from satisfied patients.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStrategic \u0026amp; Crisis Planning:\u003c\/strong\u003e Development of a  \u003cem\u003ecrisis response playbook \u003c\/em\u003e and a  \u003cem\u003equarterly review workshop\u003c\/em\u003e  with your team to analyze feedback.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComprehensive Monitoring:\u003c\/strong\u003e We monitor all major platforms, including industry-specific sites like  \u003cem\u003eHealthgrades and Zocdoc\u003c\/em\u003e  (with access).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRapid Response SLA:\u003c\/strong\u003e We guarantee a  \u003cem\u003e24-hour response SLA \u003c\/em\u003e (during business days) for all new reviews.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's Not Included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eFees for paid PR or reputation software.\u003c\/li\u003e\n\u003cli\u003eFormal legal counsel or services.\u003c\/li\u003e\n\u003cli\u003eGuaranteed removal of negative reviews (this is always platform-dependent).\u003c\/li\u003e\n\u003cli\u003eOn-site video production (available as a \"Video Day\" add-on).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eClient Requirements:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFull Access:\u003c\/strong\u003e Manager-level access to all review pages for all locations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCentralized Contact:\u003c\/strong\u003e A single, designated contact for high-level approvals and escalations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClinic Policies:\u003c\/strong\u003e Your official clinic-wide review response policy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eKey Terms \u0026amp; FAQ\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLocation Pricing:\u003c\/strong\u003e The package is structured for clinic groups; the final price scales based on the total number of locations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReporting Metrics:\u003c\/strong\u003e We report on review volume, velocity (new reviews per month), average rating, response time, and thematic analysis of feedback.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVideo Production:\u003c\/strong\u003e We provide the strategy and briefs for testimonials. On-site filming is a separate \"Video Day\" add-on.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMinimum Term:\u003c\/strong\u003e A 90-day minimum commitment is required.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"The Smile Inc.","offers":[{"title":"Default Title","offer_id":50374528532784,"sku":null,"price":17800.0,"currency_code":"EGP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/1938\/4880\/files\/18.webp?v=1767845723"}],"url":"https:\/\/thesmileinc.com\/collections\/%e2%9c%85-reputation-management-3-products.oembed","provider":"The Smile Inc.","version":"1.0","type":"link"}