Refund policy
Return & Refund Policy for The Smile Inc.
Thank you for shopping with The Smile Inc.! We are committed to providing high-quality digital products and a positive customer experience. Please read our return and refund policy carefully.
Return & Refund Policy
Effective Date: 7-14-2026
Thank you for choosing The Smile Inc. We specialize in digital marketing resources, templates, and services designed specifically for dental clinics. We want you to purchase with confidence, and we're committed to providing excellent customer support.
Because our products are delivered digitally and become immediately accessible after purchase, our refund policy differs from that of physical goods.
Digital Products Refund Policy
This policy applies to all digital products sold by The Smile Inc., including but not limited to:
- ClickUp Templates
- Marketing Systems
- Digital Guides
- Content Calendars
- Marketing Resources
- Downloadable PDFs
- Other Digital Downloads
Our 14-Day Customer Satisfaction Promise
If you experience a genuine problem with your purchase, we're here to help.
Refund requests must be submitted within 14 days of the original purchase date.
Before issuing a refund, our team will make every reasonable effort to resolve the issue through technical support, replacement files, updates, or implementation assistance.
If we cannot provide a satisfactory solution, we may approve a refund at our discretion.
Eligible Refund Requests
A refund may be approved if:
1. Technical Issues
The product contains a technical problem that prevents it from functioning as described, and our support team is unable to resolve the issue.
Examples include:
- Broken download links
- Corrupted files
- Import errors caused by the provided files
- Missing essential components
You must provide sufficient information, such as screenshots, screen recordings, or error messages, to help us investigate the issue.
2. Product Does Not Match Its Description
The product is materially different from the description shown on the product page or is missing major features that were explicitly advertised.
This does not include features that require a paid ClickUp subscription or third-party software not included with the purchase.
3. Incorrect Product Delivered
You received a different digital product than the one you purchased.
Non-Refundable Situations
Because our products are digital and cannot be "returned," refunds will not be issued for:
- Change of mind
- Accidental purchases
- Purchasing the wrong product
- No longer needing the product
- Failure to read the product description before purchasing
- Lack of technical knowledge or experience
- Failure to achieve expected business or marketing results
- Incompatibility caused by custom ClickUp workspaces, third-party integrations, or user modifications
- Requests made after 14 days from the purchase date
- Feature requests or functionality not explicitly advertised
- Products that have been successfully downloaded, duplicated, imported, copied, or substantially used unless they qualify under the eligible refund conditions above
Refund Request Process
To request a refund, email:
Include:
- Your order number
- Purchase date
- Full name
- Detailed explanation of the issue
- Screenshots or screen recordings (if applicable)
We will:
- Acknowledge your request within 2 business days
- Review your case
- Contact you if additional information is required
- Provide a final decision within 5 business days
If approved, refunds will be processed to the original payment method within 7 business days. Processing times may vary depending on your payment provider.
Alternative Solutions
Whenever possible, we will first attempt to resolve your issue by providing:
- Technical support
- Updated files
- Replacement downloads
- Product corrections
- Additional setup assistance
- Training resources
Our goal is to ensure you receive the full value of your purchase.
Access After Refund
If a refund is approved, your license to use the digital product immediately ends.
You agree to permanently delete all downloaded files, copies, templates, and related materials obtained through the refunded purchase. Any access to future updates, support, or downloadable content associated with the refunded product will also be revoked.
Services
For marketing services, consulting, implementation, strategy sessions, or any custom work:
Payments for completed work are non-refundable.
If a service has not yet started, refund eligibility will be evaluated on a case-by-case basis depending on the amount of work already completed and any expenses incurred.
Physical Products (If Applicable)
If The Smile Inc. offers physical products in the future, they may be returned within 30 days of delivery provided that:
- The item is unused.
- It remains in its original condition and packaging.
- Proof of purchase is provided.
Customers should contact info@thesmileinc.com before returning any physical item.
European Union Customers
Where required by applicable law, consumers located in the European Union may have statutory rights that cannot be excluded by this policy.
Please note that under applicable EU consumer laws, the 14-day withdrawal (cooling-off) right generally does not apply to digital content supplied electronically once delivery has begun with the consumer's prior express consent and acknowledgment that the withdrawal right is lost. By purchasing and immediately accessing our digital products, you expressly consent to immediate delivery and acknowledge that your statutory withdrawal right may no longer apply where permitted by law.
Policy Updates
The Smile Inc. reserves the right to modify this Return & Refund Policy at any time. Updates become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding this policy, please contact us:
The Smile Inc.
Email: info@thesmileinc.com
Response Time: Within 2 business days