Reputation Management: Dominator Package

Ideal for enterprise clinic groups needing centralized governance, multi-location response logic, and proactive testimonial capture.

This is our full-service reputation solution, designed to manage the complexity of a multi-location brand and turn patient feedback into a powerful marketing asset.

What's Included:

• Multi-Location Governance: Centralized monitoring and response management for clinic groups, ensuring brand consistency across all locations.
• Testimonial Capture: We provide strategic guidance and briefs for capturing powerful  video testimonials  from satisfied patients.
• Strategic & Crisis Planning: Development of a  crisis response playbook  and a  quarterly review workshop  with your team to analyze feedback.
• Comprehensive Monitoring: We monitor all major platforms, including industry-specific sites like  Healthgrades and Zocdoc  (with access).
• Rapid Response SLA: We guarantee a  24-hour response SLA  (during business days) for all new reviews.

What's Not Included:

• Fees for paid PR or reputation software.
• Formal legal counsel or services.
• Guaranteed removal of negative reviews (this is always platform-dependent).
• On-site video production (available as a "Video Day" add-on).

Client Requirements:

• Full Access: Manager-level access to all review pages for all locations.
• Centralized Contact: A single, designated contact for high-level approvals and escalations.
• Clinic Policies: Your official clinic-wide review response policy.

Key Terms & FAQ

• Location Pricing: The package is structured for clinic groups; the final price scales based on the total number of locations.
• Reporting Metrics: We report on review volume, velocity (new reviews per month), average rating, response time, and thematic analysis of feedback.
• Video Production: We provide the strategy and briefs for testimonials. On-site filming is a separate "Video Day" add-on.
• Minimum Term: A 90-day minimum commitment is required.