Reputation Management — 5-Star

Reputation Management: 5-Star Package

Ideal for clinics seeking expanded coverage and a proactive strategy to accelerate review velocity.

This package combines comprehensive monitoring with active review generation, building a strong, positive reputation across the web.

What's Included:

• Expanded Monitoring: We actively monitor 10+ review sites and directories.
• Rapid Response SLA: We guarantee a 24-hour response SLA (during business days) for all new reviews.
• Proactive Review Generation: We set up and manage automated review requests via your email or SMS channels.
• In-Depth Reporting: A detailed monthly sentiment analysis to track patient feedback trends and identify opportunities.
• Multi-Language Support: Our response template library supports both English and Arabic.

What's Not Included:

• Crisis PR management or handling of negative press (available as an add-on).
• Fees for third-party paid reputation tools or subscriptions.
• Multi-location reputation governance (see our Dominator package).

Client Requirements:

• Platform Access: Manager access to all review pages and your patient request channels (email/SMS system).
• Response Guidelines: An approved brand response tone and a clear escalation path for critical issues.
• Contact Policy: Your clinic's official policy on contacting patients for reviews.

Key Terms & FAQ

• NPS Surveys: Yes, we can design and run NPS (Net Promoter Score) surveys through your email tools. This is scoped as a separate add-on.
• CRM Requirement: A CRM is not required but is highly recommended for more advanced segmentation and tracking of review requests. See our CRM Setup add-on.
• Minimum Term: A 90-day minimum commitment is required.
• Revisions: One revision round is included per new response template.